Feedback, Compliments & Complaints
Your feedback helps us understand what we are doing well and where we need to improve.
How to Send Us Your Feedback
info@25thavenue.org
Phone
0208 854 8854
Website
www.25thavenue.org
In Person
Visit our reception
Comments & Compliments
If you are pleased with any aspect of our service, or if a member of staff has provided outstanding support, we would be pleased to hear from you. Positive feedback helps us recognise good practice and maintain high standards.
We also welcome suggestions on how we can improve our current services or introduce new initiatives to better support our residents and wider community.
Complaints Process
We take complaints seriously and use them as an opportunity to put things right, learn from mistakes and improve our services.
Stage 1
Acknowledged within 5 working days, response within 10 working days
Stage 2
Review and final response within 20 working days if dissatisfied
Downloadable Documents
Access our policies and complaint forms for more information about our complaints process.
Housing Ombudsman Service
If you remain dissatisfied after our complaints process, you can escalate your complaint to the Housing Ombudsman. The Ombudsman provides a free, independent service for resolving disputes.
We are committed to making this information easy to access. If you need any of our documents in an alternative format, please contact our Customer Services Team and we will do our best to assist.